Return policy

According to GEO 34/2014, flowers and sweets are products that are likely to deteriorate or expire quickly and are exempted from the right of withdrawal.

Toys, vases and other non-perishable decorative products sold by LA VIE EN ROSE LUXURY FLOWERS SRL can be returned.

Denunciation and return procedure:

• You can only return products that are not perishable and/or food. As a result, flowers and sweets cannot be returned, toys, vases, accessories and baskets can.
• Return is made by sending the products to the address: LA VIE EN ROSE LUXURY FLOWERS SRL, Col. Borhanci 197, Cluj-Napoca by any courier you want.
• The return package transportation will be paid by LA VIE EN ROSE LUXURY FLOWERS SRL
• The parcel will contain all the documents originally received, as well as a written address, signed by the person who initiated and paid for the order, notifying the termination of the contract and requesting the refund of the amount paid, indicating the account and bank where the money will be returned.
• The parcel must be sent to the LA VIE EN ROSE LUXURY FLOWERS SRL headquarters, within 14 calendar days from the moment of receiving the order.
• The amount paid will be refunded in full within 14 calendar days of receipt of the withdrawal notification.