Read carefully

Terms and conditions of our website

I. ONLINE MERCHANT IDENTIFICATION

The https://www.florarialavieenrose.ro/ service is provided by SC SHAKI COMP SRL

Contact date :

Phone: 0758 227 273 / Mail: info@florarialavieenrose.ro

SC SHAKI COMP SRL

Nr.ord.reg.com/year: J12/3256/2023 Fiscal code: RO24133551

Cluj-Napoca, Colonia Borhanci 197/1

II. ABOUT www.florarialavieenrose.ro

https://www.florarialavieenrose.ro/ este un serviciu de comerț electronic / comerț online / prin internet. Products are purchased based on orders received on the website or by phone.
Products sold by SHAKI COMP SRL are new products.

III. INTELLECTUAL PROPERTY

The content and design of https://www.florarialavieenrose.ro/, as well as any related material submitted by you. by e-mail or provided by you by any other means (e.g. articles, product descriptions and any other materials) belong to the Company and/or its collaborators - where expressly specified (copyright) and are protected by intellectual property law. You may not use, reproduce or allow anyone else to use or reproduce https://www.florarialavieenrose.ro/ materials without prior written permission from the Company.

The limited, irrevocable and non-exclusive creation of hyperlinks to the index page of https://www.florarialavieenrose.ro/ is permitted, as long as this action does not portray the https://www.florarialavieenrose.ro/ service in a false, misleading, derogatory or offensive light.

For any intellectual property issues please contact us at info@florarialavieenrose.ro.

IV. USER REGISTRATION

The https://www.florarialavieenrose.ro/ website can be accessed free of charge, and simply browsing its pages is not conditional on registering as a user (creating an account on the site). However, in order to benefit from certain services offered by the site, such as purchasing products offered by the site, receiving the https://www.florarialavieenrose.ro/ newsletter or checking the status of your orders, you will need to register as a user (create a user account on the site). Registration as a user implies acceptance of the Terms and Conditions of use of https://www.florarialavieenrose.ro/ and its Privacy Policy. These regulations constitute the contractual basis of the relationship between users and the Company.

As the Terms and Conditions of Use are subject to change, please read them periodically. If you no longer agree to their provisions, please do not access/use the services of https://www.florarialavieenrose.ro/. If you use this site you are responsible for maintaining the confidentiality of the access data in your account. user account created on the website and you agree to take responsibility for all activities that occur under your account. user.

The https://www.florarialavieenrose.ro/ website does not sell products to minors under 18 (eighteen) years of age.

https://www.florarialavieenrose.ro/ își rezervă dreptul de a închide conturi de utilizatori, de a modifica sau elimina texte, imagini, hyperlinkuri sau de a refuza vânzarea de produse la propria sa discreție.

V. PERSONAL DATA / PRIVACY POLICY

By registering as a user of https://www.florarialavieenrose.ro/ we will ask you for a series of personal data, such as your first and last name, e-mail address, date of birth, and other personal information that will allow us to identify you. as a user of the https://www.florarialavieenrose.ro/ service and order processing. Also, to subscribe to the https://www.florarialavieenrose.ro/ newsletter or alerts you will need to provide us with a valid email address and other information about yourself. These personal data will be used exclusively by the company operating https://www.florarialavieenrose.ro/, for the purposes for which they have been collected and for which you have given your consent. They will not be alienated to third parties.

SC SHAKI COMP SRL from Zalău, owner of the brand "Florăria La Vie en Rose" is registered as a Database Operator by Notification no. 8243 / 23.01.2008 to the National Supervisory Authority for Personal Data Processing and processes the personal data provided by you through this document for the purpose of advertising, marketing and publicity. In the future, these details - email, telephone, address, if any - will allow us to keep you up to date with our work. The recorded information is intended for use by the operator for the purpose of product delivery and is communicated only by You. According to Law no. 677/2001, you have the right of access, the right to intervene on data, the right not to be subject to an individual decision and the right to go to court. At the same time, you have the right to object to the processing of your personal data and to request erasure of your data. If any of your details are incorrect, please inform us as soon as possible. To exercise these rights, you can send a written, dated and signed request to info@florarialavieenrose.ro. You also have the right to go to court.

https://www.florarialavieenrose.ro/ va colecta informaţii sau date care permit identificarea persoanelor fizice (nume, adresă, număr de telefon, adresa de poştă electronică). They are also necessary for us to be able to deliver the products ordered. If you want your personal data to be removed from our database, you can indicate this at any time by contacting us.

VI. PURCHASE PROCEDURE

In order to purchase and take possession of the products offered for sale at https://www.florarialavieenrose.ro/ you need to complete the following steps:

-identifying and choosing products
-your registration as a user of https://www.florarialavieenrose.ro/
-paying for products
Payment is made online or by bank transfer/payment order, under the conditions regulated in Chapter VII, and the final cost will contain the price of the ordered product including VAT, and, where applicable, the delivery price.

By placing an electronic or telephonic order on https://www.florarialavieenrose.ro/ you agree to the form of communication (telephone or e-mail) by which the site conducts its operations.

To ensure the best possible delivery, please make sure that the beneficiary details are complete and correct when filling in your beneficiary details. If you cannot provide us with your full address or full name, please let us know by phone or email. We are not responsible for late deliveries caused by incomplete data.

According to the new legal regulations, ORDER no. 3769 of December 23, 2015, starting with 01.10.2016 all invoices must contain all identification data, so the customer is obliged to fill in all mandatory fields on the order page having the option to check if he wants the delivery data to be taken as invoice data.

VII. HOW TO BUY

1. Prices

Unless otherwise stated, the product prices displayed on https://www.florarialavieenrose.ro/ are the final purchase prices and include VAT (value added tax of 19%, valid in Romania).

2. Product discounts

Discounts received through vouchers are only applicable to floral products (flower bouquets and floral arrangements). They may not be applied to sweets, candy, champagne, toys, accessories (vases, baskets, packaging).

How to pay

To pay for the ordered products, you can choose between the following payment methods: online by credit card, bank transfer/payment order. If you have chosen bank transfer/payment order as payment method, the following window will thank you for the order placed and provide you with the relevant order and payment information. You will also receive this information by e-mail in the form of an invoice.

VIII. REVIEWS, COMMENTS, COMMUNICATIONS AND OTHER CONTENT

Users can post reviews, comments or other types of content; they can send suggestions, ideas, ask questions, propose articles or other types of material, as long as the content is relevant:

is not illegal, obscene, threatening, defamatory, does not violate the right to privacy or the law on the protection of intellectual property;
does not contain computer viruses, commercial, political, hate or intolerant communications based on ethnic, religious, racial or sexual orientation, group messages or other forms of "spam".
You may not use false e-mail addresses or identities to post reviews, comments, communications and other content. https://www.florarialavieenrose.ro/ își rezervă dreptul, dar nu are obligația de a elimina sau edita toate tipurile de conținut postate de către utilizatori și nu are obligația de a revedea periodic acest conținut. With the posting of reviews, comments, communications and other content on https://www.florarialavieenrose.ro/, you convey (unless otherwise indicated by the Company), non-exclusive, perpetual, irrevocable, intellectual property rights in the posted materials. The Society has the right to modify, reproduce, transmit, transmit, adapt, publish, distribute the materials posted by users, by any means of communication, in any country. By posting reviews, comments, announcements and other content on https://www.florarialavieenrose.ro/, you grant the Company the right to use your name. in relation to the material you post; warrant that you own or otherwise control the intellectual property rights in the material you post, that the material you post does not violate any of the terms of posting of user reviews, comments, communications and other forms of content on https://www.florarialavieenrose.ro/

https://www.florarialavieenrose.ro/ are dreptul, dar nu obligația de a monitoriza, edita sau șterge orice tip de conținut sau activități ale utilizatorilor pe site. https://www.florarialavieenrose.ro/ nu este responsabil și nu își asumă responsabilitatea pentru niciunul dintre materialele postate de către alte terțe părți pe site. https://www.florarialavieenrose.ro/ are dreptul de a nu publică toate comentariile și articolele propuse de către utilizatori.

IX. MAJOR FORCE

https://www.florarialavieenrose.ro/, afiliații sau/și în general furnizorii de produse sau servicii către https://www.florarialavieenrose.ro/ nu pot fi făcuți responsabili pentru nicio întârziere sau eroare rezultând direct sau indirect în cauze care nu depinde de voință https://www.florarialavieenrose.ro/. This disclaimer includes, but is not limited to: malfunctions of the technical equipment of https://www.florarialavieenrose.ro/, failure of the Internet connection, failure of telephone connections, computer viruses, unauthorized access to https://www.florarialavieenrose.ro/ systems, operating errors, and cases of force majeure stipulated by applicable law.

X. ADVERTISING

https://www.florarialavieenrose.ro/ poate afișa în paginile sale reclame la produsele din oferta sa, precum și la produse ori servicii aparțînând terților. By using https://www.florarialavieenrose.ro/ and agreeing to the Terms of Use and Privacy Policy, you are directly expressing your consent to be the recipient of these commercial communications.

XI. COMPLAINTS REGARDING INTELLECTUAL PROPERTY PROTECTION LAWS

https://www.florarialavieenrose.ro/ respectă dreptul la propietatea intelectuală a terților. If you notice that the website contains information that infringes their intellectual property rights, please send us a notice at the e-mail address: info@florarialavieenrose.ro or contact us at the telephone numbers listed in the Contact section of this contract.

XII. APPLICABLE LAW

The services offered by the company through https://www.florarialavieenrose.ro/ are governed by the provisions of Romanian laws, in particular Law 365/2002 on electronic commerce, Emergency Ordinance 34/2014 on consumer protection in the conclusion and execution of distance contracts.

The terms and conditions of https://www.florarialavieenrose.ro/ are subject to Romanian law. In case of a dispute, an amicable settlement will first be attempted within 30 working days from the registration of the complaint at SHAKI COMP SRL. If no agreement can be reached within the aforementioned term, the disputes between the Parties will be submitted to the competent courts of Cluj-Napoca.

XIII. SUBMITTING YOUR OFFER

SC SHAKI COM SRL reserves the right to operate at any time, any changes to prices and technical data present on the website https://www.florarialavieenrose.ro/, without prior notice. The technical data present on the https://www.florarialavieenrose.ro/ website are for information purposes only and do not represent a contractual obligation. Some photos on the https://www.florarialavieenrose.ro/ website are for illustrative purposes only and may differ from the product.

XIV. TIPS FOR CARING FOR STRING FLOWERS AND POT PLANTS

To properly care for the flowers you've just received, follow these instructions.

If you got a bouquet of flowers:

-Put the flowers as soon as possible in a large enough vase with clean water;
-Keep flowers in a bright, airy place out of direct sun.
Along with the bouquet you've just received, you've enclosed a sachet of preservative to help prolong the life of your flowers and keep them looking their best. Before adding the preservative, follow these steps:

-dissolve the contents of the sachet in half a liter of clean water;
-fill daily with clean water and cut off 2 cm of the flower stem with a sharp cutter
WARNING! The preservative can only be used for cut flowers at a single water change.
If you've received a flower arrangement, along with sponge (called an oasis):

-keep the sponge moist at all times (flowers absorb water from it);
-Avoid moving the arrangement;
keep the arrangement in a bright, airy place out of direct sunlight.
If you've got a potted plant arrangement:

-keep the arrangement in as bright, airy place as possible, out of direct sunlight
-weld the arrangement sparingly, only when the soil tends to dry out, every 3-4 days
-choose the right fertilizer for each ornamental plant, by flower or by foliage, and use it monthly during growing periods and every two weeks during flowering
We recommend keeping your flowers as cool as possible, away from draughts and away from physical shocks (moving, hitting, etc.) or thermal shocks (going from hot to cold).

XV. RIGHT OF RETURN

According to GEO 34/2014, flowers and sweets are products that are likely to deteriorate or expire quickly and are exempted from the right of withdrawal.

Toys, vases and other non-perishable decorative products sold by SC SHAKI COMP SRL can be returned

Denunciation and return procedure:

You can only return non-perishable and/or non-food products. As a result, flowers and sweets cannot be returned, toys, vases, accessories and baskets can.
Return is made by sending the products to the address: SC SHAKI COMP SRL, Colonia Borhanci, 197/1, Cluj-Napoca, by any courier you want.
The return package transportation will be paid by SC SHAKI COMP SRL.
The parcel will contain all the documents initially received, as well as a written address, signed by the person who initiated and paid for the order, notifying the termination of the contract and requesting the refund of the amount paid, indicating the account and bank where the money will be returned.
The parcel must be sent to the headquarters of SC SHAKI COMP SRL within a maximum of 14 calendar days from the moment of receiving the order.
The amount paid will be refunded in full within 14 calendar days of receipt of the withdrawal notification.
Following the entry into force of GEO 34/2014, consumers have the right to withdraw from the purchase within 14 calendar days from the date of taking physical possession of the product. The customer must notify us by email, post, phone, SMS, verbal, etc.

XVI. CONFORMITY GUARANTEE

https://www.florarialavieenrose.ro/ is liable for the lack of conformity of the products sold if the lack of conformity occurs within 2 days after delivery of the products.

SHAKI COMP SRL has the obligation to deliver products that are in accordance with the contract of sale-purchase, regardless of the form in which it is concluded, verbal or written.

A product is deemed to be in conformity with the contract of sale if all of the following conditions are met:

the product corresponds to the description made by the seller and has the same qualities as the products that the seller has presented as a sample or model;
the product fulfils any specified purpose requested by the consumer, made known to the seller and accepted by him at the time of the conclusion of the contract of sale.
Products marketed on the website https://www.florarialavieenrose.ro/ benefit from the guarantee based on Ordinance no. 21/1992, Law 449/2003 and O.G. 174/2008, if they are not perishable products: flowers, plants, food products. However, SHAKI COMP SRL guarantees the freshness of the flowers for 5 days, if they are kept and cared for according to the label accompanying the bouquet.

All Goods commercialized by SHAKI COMP SRL benefit from warranty conditions in accordance with the legislation in force and commercial policies. The goods are new and come from sources authorized by each individual manufacturer.

Floraria La vie en Rose pays particular attention to the products and services offered and guarantees their quality.